Patient Care Coordinator & Insurance Support

Mount Sinai Morningside; New York (NY); On-site; USD 23,000 - 36,000; Full time

Job summary

Mount Sinai Morningside is looking for a Front Desk/Medical Office Assistant to greet patients, verify insurance and demographics, and support physicians in a faculty practice setting. The role involves extensive coordination across departments, updating records, and handling HIPAA paperwork in a fast-paced environment.

Genuine attention to patient flow, accurate data entry in practice management and EMR systems, and timely communication with staff are required to ensure smooth clinic operations

Responsibilities

• Greet patients in person or via telephone and update insurance/demographics in the practice management system.
• Verifies patients' insurance coverage prior to appointment and informs about referrals or authorizations needed.
• Communicate with staff to ensure patient medical records are available for physicians.
• Process HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations for procedures and tests ordered by attending physician.
• Monitor waiting room and keep patients informed of wait times.
• Enter orders into the EMR system or prepare prescription refill requests for physician review.
• Ensure patient co-pays are collected with receipts per cash-control processes.
• Schedule surgeries/procedures or coordinate with Surgical Coordinator for times with patients; prepare charts and consent forms.
• Schedule follow-up appointments and provide guidance on obtaining medical records if needed.
• Perform simple charge entry tasks or enter payments collected from patients and prepare cash deposits.
• Answer phones, schedule appointments, and take detailed clinical messages for physicians or advanced providers.
• Follow HIPAA and other governmental/state requirements for handling PHI documents.
• Initiate reminder calls for next-day appointments and help direct patient flow during practice hours.
• Perform other related duties.

Job description

Mount Sinai Morningside is looking for a Front Desk/Medical Office Assistant to greet patients, verify insurance and demographics, and support physicians in a faculty practice setting. The role involves extensive coordination across departments, updating records, and handling HIPAA paperwork in a fast-paced environment.

Genuine attention to patient flow, accurate data entry in practice management and EMR systems, and timely communication with staff are required to ensure smooth clinic operations