Patient Care Coordinator II - Front Office & Scheduling

verawholehealth; Port Charlotte (FL); On-site; USD 22,000 - 35,000; Full time

Job summary

verawholehealth in Port Charlotte, FL is seeking a Patient Care Specialist II to coordinate front office tasks, scheduling, and patient communications. You will support care center operations by applying clinical support workflows to resolve routine access questions and ensure accurate recordkeeping.

In this role, you will verify demographics and insurance, handle calls and messages, address scheduling gaps, route clinical messages, and maintain electronic medical records.

Qualifications

• Standard operational front office knowledge.
• Experience with patient scheduling and registration preferred.
• Ability to follow guidelines and escalate when needed.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation.
• Respond to patient calls, messages, and front desk inquiries within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks and escalating issues when needed.

Job description

verawholehealth in Port Charlotte, FL is seeking a Patient Care Specialist II to coordinate front office tasks, scheduling, and patient communications. You will support care center operations by applying clinical support workflows to resolve routine access questions and ensure accurate recordkeeping.

In this role, you will verify demographics and insurance, handle calls and messages, address scheduling gaps, route clinical messages, and maintain electronic medical records.