Patient Access & Care Coordination Specialist II

verawholehealth; Naples (FL); Sur place; USD 25 000 - 37 000; Plein temps

Résumé du poste

verawholehealth in Naples, FL is seeking a Patient Care Specialist II to coordinate front office activities, scheduling, patient communication, and documentation to support efficient care center operations. Applicant will handle standard workflows under moderate supervision, resolve routine patient access questions, and ensure accurate information flow between patients, providers, and staff.

Compensation ranges from $18 to $27 per hour.

Qualifications

• Experience in scheduling and front desk coordination is preferred.
• Familiarity with electronic medical records (EMR) and patient communication workflows.

Responsabilités

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Description du poste

verawholehealth in Naples, FL is seeking a Patient Care Specialist II to coordinate front office activities, scheduling, patient communication, and documentation to support efficient care center operations. Applicant will handle standard workflows under moderate supervision, resolve routine patient access questions, and ensure accurate information flow between patients, providers, and staff.

Compensation ranges from $18 to $27 per hour.