Patient Access & Scheduling Specialist II

Vera Whole Health, Inc.; Fairbanks (AK); On-site; USD 25,000 - 37,000; Full time

Job summary

Vera Whole Health, Inc. is seeking a Patient Care Specialist II to coordinate front office tasks, scheduling, patient communication, and documentation across care center workflows. This role supports efficient operations and accurate information flow among patients, providers, and staff.

The position involves verifying demographics and insurance, handling routine inquiries, and maintaining EMR and scheduling records under moderate supervision.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative, patient access, customer service, or healthcare support preferred.
• Knowledge of front office healthcare operations, scheduling, and patient communication processes.
• Proficiency with EMR systems and scheduling tools; ability to handle routine issues.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation.
• Respond to patient calls, messages, and front desk inquiries with accurate information.
• Identify scheduling gaps or incomplete information and resolve routine issues.
• Route clinical messages, refill requests, forms, and inquiries to care team members.
• Maintain accurate records in electronic medical record and scheduling systems.
• Support daily front office workflow by coordinating with clinical staff and escalating issues.

Skills

Front office operations

Scheduling

Patient communication

Documentation

Attention to detail

Confidentiality

Time management

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Vera Whole Health, Inc. is seeking a Patient Care Specialist II to coordinate front office tasks, scheduling, patient communication, and documentation across care center workflows. This role supports efficient operations and accurate information flow among patients, providers, and staff.

The position involves verifying demographics and insurance, handling routine inquiries, and maintaining EMR and scheduling records under moderate supervision.