Front Office Patient Care Coordinator II

Millennium Physician Group; Winter Haven (FL); On-site; USD 25,000 - 37,000; Full time

Job summary

Millennium Physician Group in Winter Haven, FL is seeking a Patient Care Specialist II to manage front office tasks, schedule appointments, verify demographics and insurance, and support care team communication. The role emphasizes procedure-driven decisions under moderate supervision and accurate record-keeping in EMR systems.

The position focuses on coordinating patient flow, minimizing scheduling gaps, and delivering timely information to patients, providers, and staff within established

Qualifications

• Coordinate patient scheduling, registration and visit preparation.
• Verify patient demographics, insurance information, referral details, and required documentation.
• Respond to patient calls, messages, and front desk inquiries within established guidelines.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Skills

Scheduling

Patient communication

Documentation

Front office operations

EMR systems

Scheduling systems

Tools

EMR systems

Scheduling systems

Patient messaging systems

Job description

Millennium Physician Group in Winter Haven, FL is seeking a Patient Care Specialist II to manage front office tasks, schedule appointments, verify demographics and insurance, and support care team communication. The role emphasizes procedure-driven decisions under moderate supervision and accurate record-keeping in EMR systems.

The position focuses on coordinating patient flow, minimizing scheduling gaps, and delivering timely information to patients, providers, and staff within established