Patient Care Coordinator II — Front Office & Scheduling

Vera Whole Health; Fairbanks (AK); On-site; USD 25,000 - 37,000; Full time

Job summary

Vera Whole Health in Fairbanks, AK is seeking a Patient Care Specialist II to coordinate front office functions, scheduling, patient communication, and documentation to keep care center operations efficient.

The role requires 1–2 years of administrative or healthcare support experience, strong communication, and proficiency with EMR and scheduling systems. The compensation ranges from $18.00 to $27.00 per hour, based on experience and location.

Qualifications

• High school diploma or equivalent; 1-2 years admin/healthcare support experience.
• Knowledge of front office healthcare operations, scheduling, and patient communication.
• Ability to interpret procedures and resolve routine to moderately complex patient issues.
• Proficient with EMR, scheduling, phone systems, and standard office software.
• Knowledge of insurance verification, referrals, or medical terminology preferred.
• Strong communication, service orientation, attention to detail, confidentiality, and time management.

Responsibilities

• Coordinate patient scheduling, registration, visit prep, and follow-up across care center workflows.
• Verify patient demographics, insurance, referrals, and required documentation during visits.
• Respond to patient calls, messages, and front desk inquiries with accurate information.
• Identify scheduling gaps and incomplete patient information; resolve routine issues.
• Route clinical messages, refill requests, and care-related inquiries to care team.
• Maintain accurate records in EMR, scheduling, and patient communication systems.
• Support front office workflow by prioritizing tasks and escalating issues when needed.

Skills

Front office operations

Scheduling

Patient communication

EMR systems

Office software

Insurance verification

Confidentiality

Education

High school diploma

Tools

EMR systems

Scheduling systems

Phone systems

Microsoft Office

Job description

Vera Whole Health in Fairbanks, AK is seeking a Patient Care Specialist II to coordinate front office functions, scheduling, patient communication, and documentation to keep care center operations efficient.

The role requires 1–2 years of administrative or healthcare support experience, strong communication, and proficiency with EMR and scheduling systems. The compensation ranges from $18.00 to $27.00 per hour, based on experience and location.