Alaska Front Office Patient Care Specialist II

Vera Whole Health; Wasilla (AK); Vor Ort; USD 25.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

13 Paid Holidays annually

Zusammenfassung

Vera Whole Health is hiring multiple Patient Care Specialist II across Alaska clinics. This role coordinates front office operations, scheduling, patient communication, registration, and documentation to support efficient clinic operations and excellent patient experiences.

You must have healthcare front office experience, proficiency with EMR and scheduling software, and strong customer service. Locations include Wasilla, Anchorage, and Fairbanks with standard Monday–Friday hours and no

Qualifikationen

• Must have healthcare front office experience in a clinic or medical practice.
• Experience with patient check-in/out and insurance verification.
• Proficient with EMR systems and scheduling software.
• Excellent customer service, communication, and organizational skills.
• Ability to manage multiple priorities in a busy healthcare environment.
• High school diploma or equivalent.
• 1–2 years of healthcare front office experience preferred.

Aufgaben

• Greet patients and deliver an exceptional customer service experience.
• Check-in and check-out for appointments.
• Verify insurance eligibility, benefits, demographics, and referral requirements.
• Collect copays, balances, and other patient payments.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming calls and respond to patient inquiries professionally and efficiently.
• Scan and upload patient documentation into electronic medical records.
• Maintain accurate patient records.
• Route clinical messages, refill requests, referrals, forms, and patient concerns to the appropriate care teams.
• Identify and resolve scheduling issues, missing documentation, and registration discrepancies.
• Maintain accurate records within EMR, scheduling, and communication systems.
• Support daily front office operations and collaborate closely with clinical staff.

Kenntnisse

Front office

Healthcare experience

EMR systems

Insurance verification

Customer service

Scheduling

Phone systems

Registration

Ausbildung

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Phone systems

Office suites

Jobbeschreibung

Vera Whole Health is hiring multiple Patient Care Specialist II across Alaska clinics. This role coordinates front office operations, scheduling, patient communication, registration, and documentation to support efficient clinic operations and excellent patient experiences.

You must have healthcare front office experience, proficiency with EMR and scheduling software, and strong customer service. Locations include Wasilla, Anchorage, and Fairbanks with standard Monday–Friday hours and no