Patient Care Specialist II

Vera Whole Health; Wasilla (AK); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

13 Paid Holidays annually

Job summary

Vera Whole Health is hiring multiple Patient Care Specialist II across Alaska clinics. This role coordinates front office operations, scheduling, patient communication, registration, and documentation to support efficient clinic operations and excellent patient experiences.

You must have healthcare front office experience, proficiency with EMR and scheduling software, and strong customer service. Locations include Wasilla, Anchorage, and Fairbanks with standard Monday–Friday hours and no

Qualifications

• Must have healthcare front office experience in a clinic or medical practice.
• Experience with patient check-in/out and insurance verification.
• Proficient with EMR systems and scheduling software.
• Excellent customer service, communication, and organizational skills.
• Ability to manage multiple priorities in a busy healthcare environment.
• High school diploma or equivalent.
• 1–2 years of healthcare front office experience preferred.

Responsibilities

• Greet patients and deliver an exceptional customer service experience.
• Check-in and check-out for appointments.
• Verify insurance eligibility, benefits, demographics, and referral requirements.
• Collect copays, balances, and other patient payments.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming calls and respond to patient inquiries professionally and efficiently.
• Scan and upload patient documentation into electronic medical records.
• Maintain accurate patient records.
• Route clinical messages, refill requests, referrals, forms, and patient concerns to the appropriate care teams.
• Identify and resolve scheduling issues, missing documentation, and registration discrepancies.
• Maintain accurate records within EMR, scheduling, and communication systems.
• Support daily front office operations and collaborate closely with clinical staff.

Skills

Front office

Healthcare experience

EMR systems

Insurance verification

Customer service

Scheduling

Phone systems

Registration

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Phone systems

Office suites

Job description

Job Description Summary

Patient Care Specialist II - Multiple Openings Across Alaska
$20.00 - $27.00 per hour | Full-Time | Multiple Locations Available

Are you an experienced healthcare front office professional who thrives in a fast-paced medical environment? We are currently hiring multiple Patient Care Specialists across several Alaska clinic locations.

Anticipated Start Date: Monday, November 23

We’re actively hiring for an upcoming onboarding class and encourage qualified candidates to apply early.

Position Summary

The Patient Care Specialist II coordinates front office operations, scheduling, patient communication, registration, and documentation activities that support efficient clinic operations and exceptional patient experiences.

This role serves as a key point of contact for patients while ensuring accurate scheduling, insurance verification, documentation management, and communication between patients, providers, and care teams.

How will you make an impact & Requirements

Applicants may select the location that works best for them during the application process.

We encourage candidates from Wasilla, Anchorage, and Fairbanks to apply.

Available Locations

Wasilla

• 1700 E Bogard Road, Building A, Suite 103
• Wasilla, AK 99654

Anchorage

• 582 E 36th Avenue, Suite 203
• Anchorage, AK 99503

Anchorage

• 701 E Tudor Road, Suite 120
• Anchorage, AK 99503

Fairbanks

• 570 Riverstone Way, Unit 3
• Fairbanks, AK 99709

Benefits Include:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid Time Off (PTO)
• 13 Paid Holidays annually

Schedule

• Monday through Friday
• 8:00 AM to 5:00 PM
• No weekends

IMPORTANT: Healthcare Front Office Experience Required

To be considered, candidates must have recent experience working in the front office of a healthcare clinic or medical practice , performing duties such as:

• Patient check-in and check-out
• Insurance verification
• Collecting copays and patient balances
• Appointment scheduling
• Referral management
• Medical records and document scanning
• Answering multi-line phones
• EMR documentation and patient registration

Candidates without healthcare front office experience will not be considered.

Experience in the following settings is strongly preferred:

• Primary Care
• Family Practice
• Internal Medicine
• Urgent Care
• Multi-specialty Medical Clinics

Essential Responsibilities

• Greet patients and provide an exceptional customer service experience.
• Check patients in and out for appointments.
• Verify insurance eligibility, benefits, demographics, and referral requirements.
• Collect copays, balances, and other patient payments.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming calls and respond to patient inquiries professionally and efficiently.
• Scan and upload patient documentation into electronic medical records.
• Manage patient registration and maintain accurate patient records.
• Route clinical messages, refill requests, referrals, forms, and patient concerns to the appropriate care teams.
• Identify and resolve scheduling issues, missing documentation, and registration discrepancies.
• Maintain accurate records within EMR, scheduling, and communication systems.
• Support daily front office operations and collaborate closely with clinical staff.

Qualifications

Required

• High school diploma or equivalent.
• Minimum 1-2 years of healthcare front office experience required.
• Experience with patient registration, insurance verification, appointment scheduling, and patient check-in/check-out.
• Experience collecting patient copays and understanding basic insurance processes.
• Proficiency with EMR systems, scheduling software, phone systems, and standard office applications.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities in a busy healthcare environment.

Preferred

• Experience working in Primary Care, Family Practice, Internal Medicine, or Urgent Care.
• Knowledge of medical terminology, referrals, and prior authorizations.
• Experience working in high-volume outpatient clinics.
• Familiarity with insurance plans, eligibility verification, and patient financial responsibility discussions.

The Ideal Candidate

You are a friendly, detail-oriented healthcare professional who understands the importance of creating a positive patient experience from the moment a patient walks through the door. You excel at multitasking, maintaining accuracy, and keeping clinic operations running smoothly while providing exceptional customer service.

Compensation Range:

$18.00

to

$27.00

The anticipated base salary range represents the Company’s good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.