Patient Access & Scheduling Specialist II

Vera Whole Health; Alaska; On-site; USD 25,000 - 37,000; Full time

Job summary

Vera Whole Health in Alaska is seeking a Patient Care Specialist II to coordinate front desk operations, patient scheduling, and documentation. You will support patient access, verify demographics and insurance, and communicate with patients, providers, and staff to ensure smooth flow of information.

The role requires 1–2 years in healthcare support or administrative work and familiarity with EMR and scheduling systems. Excellent communication and confidentiality are essential.

Qualifications

• Requires high school diploma or equivalent.
• 1–2 years of administrative, patient access, customer service, or healthcare support experience.
• Familiarity with front office healthcare operations, scheduling and patient communication processes.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation and follow-up.
• Verify demographics, insurance information, referrals and required documentation.
• Respond to patient calls, messages and front desk inquiries with accurate information.
• Identify scheduling gaps and resolve routine issues.
• Route clinical messages, refill requests, forms and inquiries to care team.
• Maintain accurate records in EMR, scheduling and patient communication systems.
• Support daily front office workflow by prioritizing tasks and escalating issues when needed.

Skills

Front office ops

Patient scheduling

Customer service

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Vera Whole Health in Alaska is seeking a Patient Care Specialist II to coordinate front desk operations, patient scheduling, and documentation. You will support patient access, verify demographics and insurance, and communicate with patients, providers, and staff to ensure smooth flow of information.

The role requires 1–2 years in healthcare support or administrative work and familiarity with EMR and scheduling systems. Excellent communication and confidentiality are essential.