Patient Care Coordinator ( Homecare)

New Century Home Care LLC; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Paid sick time

Paid time off

Paid training

Professional development assistance

Job summary

New Century Home Care LLC in United States is seeking a Home Care Coordinator to develop, monitor, and evaluate home health care plans. You will coordinate scheduling of home health aides, ensure coverage for shifts, and maintain high-quality service for clients and families.

You will manage referrals, communicate with case managers, and oversee a caseload up to 100 patients. This role requires confidentiality, strong organizational skills, and proficiency with HHA Exchange and EVV, along with

Qualifications

• High school graduate (Associate or higher preferred).
• 2+ Years experience in a Home Care or Service Coordination role.
• Demonstrated capability maintaining strict confidentiality.
• Proven ability to generate leads and monitor referrals.
• Strong typing and computer skills.
• Comfortable with closing/asking for business.
• Well organized, accurate, and attentive to detail.
• Excellent communication, public relations and follow up skills.
• Experience with HHA Exchange and EVV.
• Must Speak Fluent English.

Responsibilities

• Provide coordinated care to patients by developing, monitoring, and evaluating home health care plans.
• Ensure high level of care by home health aides.
• Schedule agency aides and ensure shifts are covered.
• Manage last-minute calls and coverage.
• Develop on-call pool of aides with HR.
• Communicate with referral sources and case managers for excellent service.
• Match client needs with appropriate caregiver(s).
• Manage caseload of up to 100 patients.
• Review care plans with patients and caregivers.
• Resolve grievances and complaints from caregivers and clients.
• Address over-utilization of hours.
• Report personnel performance issues.
• Ensure caseload retention.
• Contribute to team efforts by achieving related results.

Skills

English fluency

Strong organizational skills

Excellent communication

Public relations

Follow-up skills

Lead generation

Confidentiality

Education

High school diploma or equivalent

Tools

HHA Exchange

EVV

Job description

JOIN OUR TEAM AT NEW CENTURY HOME CARE !

New Century Home Care offers an excellent benefit package that includes Generous Paid Time Off, Paid Holidays, Health Insurance, Life insurance, and 401K.

Job Summary:

• Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.

• Ensure a high level of care for the patient is given by the home health aides.

• Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.

• Managing last minute calls outs, and finding appropriate coverage.

• Developing an on-call pool of agency aides with various shifts in coordination with Human Resources.

• Communicate with referral sources and Case Managers to provide an excellent customer service experience

• Listening to needs of clients and matching them to the appropriate caregiver(s)

• Manage Caseload of up to 100 patients

• Review the care plan with patients and caregiver

• Resolve caregiver and client grievances and complaints

• Address over utilization of hours

• Reporting personnel performance issues

• Ensure caseload retention

• Contribute to team efforts by accomplishing related results as needed

Minimum Qualifications:

• High school graduate (Associate or higher preferred)

• 2+ Years experience in a Home Care or Service Coordination role.

• Demonstrated capability maintaining strict confidentiality

• Proven ability to generate leads and monitor referrals

• Strong typing and computer skills

• Comfortable with closing/asking for business

• Well organized, accurate, and attentive to detail

• Excellent communication, public relations and follow up skills

• Experience with HHA Exchange and EVV

• Must Speak Fluent English.

Our mission at New Century Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family the fastest growing New Century Home Care family.

Job Type: Full-time

Benefits:

• Health insurance

• Life Insurance

• Paid sick time

• Paid time off

• Paid training

• Professional development assistance