Case Manager Home Care

All American Home Care LLC; Harrisburg (Dauphin County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Healthcare coverage

Dental and vision insurance

Life insurance

401(k)

Paid time off

Bonus opportunities

Professional growth opportunities

Supportive work environment

Job summary

A healthcare service provider based in Harrisburg is looking for a Case Manager to coordinate home care services for a large caseload of patients. The ideal candidate will demonstrate strong leadership and communication skills, ensuring high-quality care and effective oversight of service delivery. Responsibilities include managing care plans, conducting follow-ups, and resolving issues, all while maintaining compliance with regulations. This role offers a competitive salary and benefits package.

Qualifications

• Minimum 2–3 years of experience in home care or service coordination.
• Demonstrated ability to manage high-volume caseloads.
• Proficiency with computer systems and electronic documentation.

Responsibilities

• Coordinate and evaluate home care services for 80–100+ patients.
• Develop individualized home care plans.
• Conduct routine follow-up calls with patients.

Skills

Case management

Scheduling

Communication skills

Organizational skills

Problem-solving

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

HHA Exchange

Electronic documentation

Job description

Job Summary

The

Job Title: Case Manager – Home Care

Job Summary

The Case Manager is responsible for coordinating, monitoring, and evaluating home care services for an active caseload of 80–100+ patients. This role ensures high-quality care delivery, effective scheduling, authorization compliance, and strong communication with patients, families, caregivers, referral sources, and internal teams. The ideal candidate thrives in a fast-paced home care environment, demonstrates strong leadership and organizational skills, and is committed to delivering outstanding patient and caregiver experiences while supporting departmental and company goals.

Key Responsibilities

• Manage and oversee a caseload of 80–100+ patients, ensuring continuity, quality, and retention of care.
• Develop, monitor, and evaluate individualized home care plans in collaboration with patients, families, and caregivers.
• Conduct routine follow-up calls with patients and/or family members to assess satisfaction, address concerns, and resolve issues promptly.
• Review, interpret, and break down payer authorizations, ensuring services are delivered within approved hours and guidelines.
• Monitor and address overutilization or underutilization of authorized service hours.
• Schedule home health aides and ensure full shift coverage, including managing last-minute call-outs and securing appropriate replacements.
• Build and maintain an on-call pool of caregivers in coordination with HR and recruitment teams.
• Match patient needs with suitable caregivers based on skills, availability, and compatibility.
• Communicate effectively with referral sources, case managers, and payers to support patient care and business growth.
• Resolve and document grievances or complaints from patients, families, and caregivers.
• Monitor caregiver performance, document personnel issues, and report concerns in accordance with company policy.
• Maintain accurate and up-to-date patient and personnel documentation in compliance with State and Federal regulations.
• Promote caregiver engagement, morale, and retention through strong communication and support.
• Support team initiatives and contribute to departmental performance and financial goals.
• Ensure compliance with company policies, procedures, licensing requirements, and quality assurance standards.
  
  

Qualifications

• High school diploma or equivalent required.
• Minimum 2–3 years of experience in home care, case management, or service coordination.
• Demonstrated ability to manage high-volume caseloads in a fast-paced environment.
• Experience with scheduling, staffing coverage, and authorization management.
• Strong written and verbal communication skills.
• Excellent organizational, problem-solving, and time-management abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with computer systems and electronic documentation.
• Experience with HHA Exchange and EVV systems preferred.
• Bilingual English/Spanish preferred.
• Emotional and mental maturity to establish and maintain effective working relationships with patients, families, caregivers, referral sources, and administrative staff.
  
  

Compensation & Benefits

All American Home Care offers a competitive compensation and benefits package, including:

• Competitive salary (commensurate with experience)
• Healthcare coverage with 50% employer contribution
• Dental and vision insurance
• Life insurance policy of $50,000 at no cost to the employee
• 401(k)
• Paid time off
• Bonus opportunities based on individual performance
• Annual performance-based increases
• Opportunities for professional growth, advancement, and internal mobility
• A supportive, family-oriented work environment
  
  

Our Mission

At All American Home Care, we are committed to providing compassionate, high-quality care to individuals who prefer the comfort of their own homes. Our caregivers help patients live with dignity and confidence while building meaningful relationships that extend beyond traditional care. We value our employees and patients as members of the ever-growing All American Home Care family.