Client Care Coordinator for Home Care Agency

Right at Home Hilton Head/Savannah; Orlando (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401k

Job summary

Right at Home Hilton Head/Savannah is seeking a dedicated Client Care Coordinator to support client and caregiver relationships in a fast-paced home care setting in Orlando. This full-time role emphasizes exceptional communication, organization, and decision-making to deliver the best in-home care experience.

The ideal candidate will have a high school diploma or equivalent with business experience, be willing to work on-call outside normal hours, and pass a background screen.

Qualifications

• High school graduate or equivalent with two years of business experience.
• Able to work independently, demonstrating sound judgment.
• Be available as required for on-call duty outside of normal office hours.
• Able to pass a cleared eligible background screening.
• Spanish speaking preferred.

Responsibilities

• Maintains quality assurance for clients and their families seeking home care.
• Has a strong customer service relationship and handles intakes as well as assessments.
• Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled.
• Performs other office coordination duties.
• Assist with care coordination and client satisfaction.
• Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment.

Job description

We are a locally owned home care business that has an exceptional culture, and we are looking for great talent who can work in a fast paced environment; who have exceptional skillsin communication, organization and making decisions; and who are people persons!

We offer paid healthcare, training and development opportunities, and a competitive salary with quarterly bonus potential.

The Client Care Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees.

Full time role

• Maintains quality assurance for clients and their families seeking home care.
• Has a strong customer service relationship and handles intakes as well as assessments.
• Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled.
• Performs other office coordination duties.
• Assist with care coordination and client satisfaction.
• Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment.
• The ideal candidate has prior experience working in the home care industry or medical office setting.

The desired candidate will possess the following:

• High school graduate or equivalent with two years of business experience.
• Able to work independently, demonstrating sound judgment.
• Be available as required for on-call duty outside of normal office hours.
• Able to pass a cleared eligible background screening
• Spanish speaking preferred

Benefits include office paid time office, paid medical health insurance and opportunity to participate in 401k.

Salary range starts at $50,000 as well as monthly and quarterly bonus.