Patient Care Coordinator - Healthcare Admin & Scheduling

Children's Orthopaedic and Scoliosis Surgery Associates, LLP; Saint Petersburg (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive starting salary with bonus

Paid time off and holidays

Employer-paid medical plan

Dental and vision options

Profit-sharing retirement plan

Life insurance

Employee referral bonus

Growth and cross-training

Job summary

Children’s Orthopaedic and Scoliosis Surgery Associates (COSSA) is seeking a detail‑oriented Patient Care Coordinator to support our practice, patients, and physicians. This role emphasizes behind‑the‑scenes administrative work, including scheduling, document management, and insurance review.

You’ll reconcile orders, manage inboxes, make outbound calls, route messages in the EMR, and coordinate with providers and external partners. Onsite options in St.

Qualifications

• Coordinate administrative requests and follow through to completion.
• Experience with patient calls, scheduling, and forwarding to staff.
• Familiar with medical benefits and EOB statements.
• Proficiency with EMR and Outlook.

Responsibilities

• Reconcile orders and follow up on outstanding administrative items.
• Monitor and manage the Front Office Inbox and scheduling inboxes.
• Make outbound patient calls to schedule appointments and coordinate next steps.
• Review and route patient portal messages to appropriate staff.
• Coordinate correspondence with brace companies and outside providers.
• Process incoming faxes, preload patient information, and index documents in the EMR.
• Review fax processing and document indexing for accuracy and routing.
• Identify and resolve routine interface errors and escalate when needed.
• Document actions and communicate with physicians, staff and patients.
• Provide additional administrative support for daily operations.

Skills

Organized

Detail-oriented

Communication skills

Med office exp

EMR systems

Microsoft Outlook

Bilingual Spanish

Multitasking

Education

Associate’s or Bachelor's degree preferred

Tools

Athena/EPIC/Phreesia

Job description

Children’s Orthopaedic and Scoliosis Surgery Associates (COSSA) is seeking a detail‑oriented Patient Care Coordinator to support our practice, patients, and physicians. This role emphasizes behind‑the‑scenes administrative work, including scheduling, document management, and insurance review.

You’ll reconcile orders, manage inboxes, make outbound calls, route messages in the EMR, and coordinate with providers and external partners. Onsite options in St.