Patient Care Coordinator - Medical Office

Scoliosis Surgery Associates, LLP; Florida; Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive starting salary with bonus

Paid time off and holidays

Employer-paid medical plan options

Dental and vision available

Life insurance

Employee referral bonus

Growth and cross-training

Résumé du poste

Children’s Orthopaedic & Scoliosis Surgery Associates (COSSA) is seeking an organized Patient Care Coordinator to support our practice, patients, and physicians. The role focuses on administrative tasks, scheduling support, and outbound patient calls—without routine reception duties—across our St.

Petersburg/Tampa area offices. The position requires attention to detail, independent work, and familiarity with EMR systems.

Qualifications

• Healthcare administrative experience preferred.
• Experience with medical benefits and EOB statements helpful.
• Proficiency with EMR systems and scheduling software required.

Responsabilités

• Reconcile orders and follow up on administrative items.
• Monitor scheduling inboxes and coordinate referrals and requests.
• Place outbound calls to schedule appointments and gather information.
• Route patient portal messages to appropriate staff for action.
• Coordinate communications with brace companies and outside providers.
• Process incoming faxes and index documents in the EMR.
• Identify and resolve routine system errors; escalate complex issues.
• Document actions and communicate with physicians, staff, and patients.
• Provide general administrative support for daily operations.

Connaissances

Organized

Detail-oriented

Strong communication

Multitasking

Bilingual Spanish (preferred)

Formation

Associate’s or Bachelor’s degree preferred

Outils

EMR systems (Athena/EPIC/Phreesia)

Description du poste

All Jobs > Patient Care Coordinator - Medical Office

CHILDRENS ORTHOPAEDICS AND SCOLIOSIS SURGERY ASSOC

Patient Care Coordinator - Medical Office
FL

Full-time

Description

Children’s Orthopaedic & Scoliosis Surgery Associates (COSSA) is seeking an organized, detail-oriented Patient Care Coordinator to support our practice, patients, and physicians.

This position plays an important role in keeping daily operations running smoothly by managing administrative requests, maintaining accurate information, and following assigned tasks through to completion. It is a behind-the-scenes administrative role that includes outbound patient calls and scheduling support, without routine reception or check-in/check-out responsibilities.

What you’ll do

• Reconcile orders and follow up on outstanding administrative items.
• Monitor and manage the Front Office Inbox and designated scheduling email inboxes, including assigned referral and physician assistant requests.
• Make outbound patient calls to schedule appointments, obtain information, and coordinate next steps.
• Review and route patient portal messages to the appropriate staff, completing administrative requests within the scope of the role.
• Coordinate correspondence and administrative follow-up with brace companies and other outside service providers.
• Process incoming faxes, preload patient information, and index documents in the electronic medical record, including assisting with excess document volume.
• Review fax processing and document indexing for accuracy, completeness, and proper routing; correct discrepancies as needed.
• Identify and resolve routine Link Logic and interface errors using established procedures, escalating unresolved issues to the appropriate team.
• Document actions and communicate with physicians, staff, and patients to support timely follow-through.
• Provide additional administrative support for daily practice operations.

What we’re looking for

Someone who enjoys organizing work, working through details, and taking ownership of assigned responsibilities. Strong communication, sound judgment, and the ability to prioritize and work independently are essential. This individual should be comfortable learning systems, identifying discrepancies, and resolving routine administrative issues.

Previous medical office or healthcare administrative experience is preferred, along with familiarity with electronic medical records, document management, scheduling systems, and Microsoft Outlook.

Work location

This is an onsite position with flexibility to work from either our St. Petersburg or Tampa office.

Requirements

• Associate’s or Bachelor’s degree preferred (not required)
• Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements
• Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred
• Strong customer service skills with the ability to multitask in a high-volume setting
• Prior experience in a medical practice or billing department (orthopaedics a plus)
• High attention to detail, accuracy, and follow-through
• Longevity and growth in previous positions highly valued
• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs
• Critical thinking, professionalism, and articulate communication skills required
• Bilingual Spanish strongly preferred but not required
• Competitive starting salary with performance-based incentives
• Paid time off and generous holiday schedule
• Employer-paid medical plan options; dental and vision available
• Life insurance plan
• Employee referral bonus program
• Opportunities for growth and cross-training within a dynamic practice