Patient Care Coordinator: Front Office & Support

OneOncology, LLC; Gaithersburg (MD); Presencial; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Paid time off

Employee assistance programs

Corporate discounts

Descripción de la vacante

Chesapeake Urology in Maryland is seeking a proactive Point of Contact to support the office and physicians with minimal supervision. The role emphasizes delivering a caring, professional first impression and efficient handling of patient messages via Keona Health.

You will triage calls, document in EMR, schedule appointments, coordinate tests, and assist with patient communications while maintaining accuracy and confidentiality in a fast-paced clinical setting.

Formación

• Minimum of a high school diploma or GED.
• Two years of front office experience, preferably in a medical setting.
• Prior Medical Assistant or patient assistance center experience preferred.

Responsabilidades

• Create a positive and professional first impression of the practice and show patients a 'we care' attitude.
• Process 40-50 messages per day from the PAC via Keona Health; triage calls per policy.
• Document messages in EMR for physician disposition and follow up as directed.
• Contact patients to provide results, arrange treatment, or discuss status.
• Scan and index information into the patient chart and ensure accuracy.
• Enter demographics and clinical information into Practice Management and EHR.
• Explain procedures and hand out educational materials related to treatment/diagnosis.
• E-scribe medications and order tests as per physician preferences.
• Complete patient FMLA paperwork or related medical record requests.
• Assist with appeals on behalf of the physician.

Conocimientos

Customer service

Medical terminology

ICD-10 knowledge

CPT-4 knowledge

Typing 40 wpm

Computer skills

Analytical skills

Team player

Educación

High School Diploma or GED

Herramientas

Keona Health

EMR/EHR

Practice Management

Medical software

Descripción del empleo

Chesapeake Urology in Maryland is seeking a proactive Point of Contact to support the office and physicians with minimal supervision. The role emphasizes delivering a caring, professional first impression and efficient handling of patient messages via Keona Health.

You will triage calls, document in EMR, schedule appointments, coordinate tests, and assist with patient communications while maintaining accuracy and confidentiality in a fast-paced clinical setting.