Clinical Patient Support Representative

Chesapeake Urology; Bethesda (MD); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Paid time off

Job summary

Chesapeake Urology is seeking a Clinical Patient Support Representative to blend Medical Assistant and Front Desk tasks across clinical offices. You will support providers, prepare rooms, and manage patient flow with care and professionalism.

The role emphasizes accurate data entry, insurance verification, and HIPAA compliance while delivering excellent patient service in a fast-paced setting.

Qualifications

• Front office and clinical experience; preferably in Urology.
• Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.
• Minimum High School Diploma or GED.

Responsibilities

• Assist healthcare providers with patient examinations and procedures.
• Prepare examination rooms, ensuring cleanliness and organization.
• Record patient medical history and vital signs.
• Administer medications and injections as directed by providers.
• Perform basic laboratory tests and collect specimens.
• Maintain infection control standards and sterilization of equipment.
• Greet patients and visitors; manage the front desk and scheduling.
• Verify insurance coverage and assist with billing questions; collect payments.
• Enter patient demographics into Practice Management and EMR; scan licenses and insurance cards.
• Ensure referrals are obtained, scanned, and linked in EMR; assist with Phreesia registration.

Skills

Customer service

HIPAA compliance

Typing 40 wpm

Written and verbal communication

Probing questions to patients

Computer skills

Attention to detail

Education

High School Diploma or GED

Tools

Practice Management & EHR

Ntierprise

Phreesia

Job description

Why Join Us?

At Chesapeake Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you’re just starting your career or looking to take the next step professionally, you’ll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve.

We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Chesapeake Urology, you’ll find more than a job, you’ll find a rewarding career with purpose.

Job Description

The Clinical Patient Support Representative plays a vital role by combining the responsibilities of a Medical Assistant and Front Desk Receptionist. You will work collaboratively with clinical staff and administrative personnel to ensure the efficient and seamless operation of our clinical offices.

Responsibilities

Medical Assistant | Clinical Support

• Assist healthcare providers with patient examinations and procedures.
• Prepares examination rooms, ensuring they are clean and well-organized.
• Record patient medical history and vital signs accurately.
• Administer medications and injections as directed by healthcare providers.
• Perform basic laboratory tests and collect specimens for analysis.
• Maintain infection control standards and ensure proper sterilization of equipment.

Front Desk Reception | Administrative

• Greet patients and visitors in a warm and friendly manner, providing a positive and professional first impression of the clinic.
• Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
• Answer incoming calls, address inquiries, and direct calls appropriately.
• Verify insurance coverage and assist patients with billing questions.
• Collect payments at time of check-in.
• Review patient demographics, ensuring all data has been recorded, verifying accuracy, and entering the information into Practice Management and EHR.
• Obtain and scan patients’ driver’s licenses and insurance card(s) into Ntierprise.
• Ensure all required referrals have been obtained, scanned into the EMR, and linked appropriately.
• Assist patients with registering in Phreesia.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of five (5) years front office and clinical experience, preferably in Urology.
• Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.

Key Competencies

• Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.
• Demonstrated ability to work independently and as an effective healthcare team member.
• Proven organizational skills and ability to prioritize effectively.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Proficient computer software and database skills.
• Strong attention to detail.
• Ability to multi-task, effectively problem-solve and work in a fast-paced environment.
• Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.
• Proficient knowledge of medical terminology.
• Comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain & adhere to HIPAA compliance/ regulations.
• Ability to type a minimum of 40 words per minute.

Travel

• Must have the ability & willingness to travel to other sites as necessary within a geographic region.

Physical Requirements for the Job

• Regularly required to sit and stand for extended periods.
• Involves standing, sitting, walking, bending, stooping, and twisting.
• Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
• May be required to help to transfer the patient.
• Occasionally lifts and carries items weighing up to 40 lbs.

Pay Range: $22.00 - $26.00 per hour.

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended
and accepted.

Equal Opportunity Employer

Our Practice is an equal opportunity employer. We do not
discriminate based on race, color, religion, age, sex, national origin, disability, veteran
status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment
background check.