Patient Care Front Office Coordinator

Sacbar; Laguna Beach, Northern (CA, KY); Hybrid; USD 22,000 - 40,000; Full time

Benefits offered by this job

401(k) plan

Equity stock purchase

Comprehensive benefits package

Job summary

UnitedHealth Group seeks an Associate Patient Care Coordinator to support the center front office in Laguna Hills. You will check in patients, verify paperwork, greet callers, and enter new enrollments to maintain accurate records and smooth care flow.

Strong communication and basic data entry skills are required. The role handles copay collection, appointment scheduling, and coordination with clinicians. We offer a comprehensive benefits package and opportunities for development.

Qualifications

• High school diploma or GED required.
• Experience in an office environment preferred.
• Experience in healthcare settings a plus.

Responsibilities

• Check in/Check out procedures
• Greet clients entering center, answer phones, accept payments
• Prepare paperwork for new clients and reviewing for accuracy
• Closing client files where appropriate (paper and electronic) Data entry for new enrollments and terminations, process records requests and updating patient information as appropriate as collected
• May assist with correspondence for clinicians
• Providing reception and clerical support in the clinic's front office
• Scheduling appointments, taking messages, and responding to the needs of patients and callers
• Courteously greet clients or visitors and maintain sign-in sheet
• Assist with new clients (offer & explain paperwork, verify completion, signatures & consents, obtaining insurance information, and completion, signatures & consents, obtaining insurance information, and input face sheets)
• Schedule new clients appropriately according to staff qualifications and insurance requirements, then send text messages/emails to patients regarding upcoming appointments and canceled/rescheduled appointments
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees
• Secure patient information and maintain patient confidentiality by safeguarding medical records and keeping patient information confidential

Skills

Customer service

Phone etiquette

Data entry

Clerical skills

Education

High School Diploma/GED

Job description

UnitedHealth Group seeks an Associate Patient Care Coordinator to support the center front office in Laguna Hills. You will check in patients, verify paperwork, greet callers, and enter new enrollments to maintain accurate records and smooth care flow.

Strong communication and basic data entry skills are required. The role handles copay collection, appointment scheduling, and coordination with clinicians. We offer a comprehensive benefits package and opportunities for development.