Patient Care Coordinator & Front Desk Specialist

Optum; Duncanville (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

8 Paid Holidays

Medical Plan options

Health Spending Account

Health Savings Account

Dental Insurance

Vision Insurance

Life & AD&D Insurance

Short-term Disability

Long-Term Disability

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator (WellMed) to greet patients, collect payments, and support intake and scheduling at our Duncanville, TX location. This role emphasizes accurate recordkeeping, efficient patient flow, and responsive service in a busy health-care setting.

The position offers full benefits and opportunities for training, with a schedule Monday–Friday 8am–5pm CST and potential travel for training as needed.

Qualifications

• High School Diploma/GED required.
• 1+ years of customer service experience.
• Strong communication skills in person and via phone.
• MS Office proficiency (Word, Excel, PowerPoint, Outlook)

Responsibilities

• Greet patients and manage 20-minute wait times.
• Assist patient with intake processes including copying required documents.
• Collect co-payments, co-insurance and deductibles and issue receipts.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments.
• Manage medical records (maintains, files / scans, prepares for schedule).
• Ensure all correspondence is scanned and/or filed in a timely manner.
• Process requests for medical records release and maintain logs.

Skills

Customer service

Communication

MS Office

Education

High School Diploma or GED

Job description

UnitedHealth Group is seeking an Associate Patient Care Coordinator (WellMed) to greet patients, collect payments, and support intake and scheduling at our Duncanville, TX location. This role emphasizes accurate recordkeeping, efficient patient flow, and responsive service in a busy health-care setting.

The position offers full benefits and opportunities for training, with a schedule Monday–Friday 8am–5pm CST and potential travel for training as needed.