Patient Care Coordinator

Allmed Staffing Inc; Carrollton (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Allmed Staffing Inc is looking for a Patient Access Representative in Carrollton, TX, critical for supporting front-office operations. You will manage patient interactions, ensuring exceptional service from check-in to follow-up.

The ideal candidate possesses at least two years of healthcare office experience, strong communication abilities, and familiarity with EHR systems. A business casual dress code applies, with the role focusing on customer service and efficiency.

Qualifications

• Minimum of 2+ years of experience in a healthcare office or medical front-office setting.
• Experience working with EHR systems.
• Knowledge of insurance verification and patient registration processes.
• Excellent verbal and written communication skills.

Responsibilities

• Answer and manage inbound patient phone calls professionally and efficiently.
• Schedule and coordinate patient appointments accurately.
• Collect patient copays and process front-office transactions.
• Document patient interactions and updates within patient charts.

Skills

Strong communication skills

Customer service skills

Multitasking

Typing skills

Tools

Electronic Health Record (EHR) systems

Job description

Position Title

Patient Access Representative

Location

WellMed at Carrollton

Schedule

Monday – Friday, 8:00 AM – 5:00 PM

Position Overview

We are seeking a professional, patient-focused Patient Access Representative to join our healthcare team in Carrollton, TX. This role is essential in supporting daily front‑office operations and ensuring patients receive exceptional service from check‑in through appointment scheduling and follow‑up communication.

The ideal candidate will have prior healthcare office experience, strong communication skills, and the ability to manage patient interactions with professionalism, empathy, and efficiency.

Key Responsibilities

• Answer and manage inbound patient phone calls professionally and efficiently
• Make outbound calls for appointment scheduling, confirmations, and follow‑ups
• Schedule and coordinate patient appointments accurately
• Collect patient copays and process front‑office transactions
• Enter and update patient insurance information in the electronic health system
• Verify insurance eligibility and benefits
• Document patient interactions and updates within patient charts
• Perform clerical chart preparation and administrative support tasks
• Fax documents and maintain organized patient records
• Provide excellent customer service while professionally de‑escalating patient concerns or frustrations

Required Qualifications

• Minimum of 2+ years of experience in a healthcare office or medical front‑office setting
• Experience working with electronic health record (EHR) systems
• Strong typing and computer skills
• Knowledge of insurance verification and patient registration processes
• Excellent verbal and written communication skills
• Strong customer service and interpersonal abilities
• Ability to multitask in a fast‑paced clinical environment

Preferred Qualifications

• Positive and professional attitude
• Strong relationship‑building and patient service skills
• Ability to remain calm and courteous under pressure
• Friendly, kind, and team‑oriented demeanor
• Exceptional professionalism and attention to detail

License/Certification Requirements

No professional license or certification required.

Dress Code

Business casual attire required:

• Gray or khaki pants
• Polo shirt

Interview Process

• Interview Type: In‑person only
• Interview Rounds: To be discussed during scheduling