Patient Access Coordinator - Front Desk

humana; Chesapeake (VA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) retirement savings plan

Paid time off & holidays

Job summary

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to ensure accurate patient data, smooth scheduling, and welcoming patient experiences onsite. You will verify eligibility, assist with digital intake, manage wait times, and handle POS collections with high integrity.

The role emphasizes empathy, adherence to workflows, and collaboration across teams to support center operations and patient care. Eligible for bonus based on performance and company goals.

Qualifications

• Verifies patient identity and insurance with accuracy to prevent denials.

Responsibilities

• Pre-Visit Preparation: review schedule 24-48 hours in advance for gaps.
• Digital-First Intake: assist patient check-in and ensure patient readiness.
• Queue & Wait-Time Management: monitor queues and communicate delays.
• Point-of-Service: discuss financial responsibility and process payments with integrity.
• Exit & Outreach: schedule follow-ups and manage no-shows outreach.

Skills

Data integrity

Patient communications

Queue & flow management

Cash handling / POS collections

Time management

Tools

Scheduling systems

Job description

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to ensure accurate patient data, smooth scheduling, and welcoming patient experiences onsite. You will verify eligibility, assist with digital intake, manage wait times, and handle POS collections with high integrity.

The role emphasizes empathy, adherence to workflows, and collaboration across teams to support center operations and patient care. Eligible for bonus based on performance and company goals.