Patient Care Coordinator

Fusion Physical Therapy Partners; Portsmouth (NH); On-site; USD 34,000 - 45,000; Full time

Job summary

Sport & Spine Physical Therapy in Portsmouth, NH seeks a proactive Patient Care Coordinator for our clinic. You will greet patients, manage front desk tasks, schedule appointments, verify insurance, and assist with registrations to ensure a welcoming experience.

Ideal candidates have a high school diploma, strong communication and organizational skills, and the ability to handle multiple tasks with confidentiality.

Qualifications

• High school diploma or equivalent.
• Receptionist or customer service experience preferred.
• Excellent organizational and multitasking abilities.
• Strong communication skills, both written and verbal.
• Valid driver’s license.
• Ability to work flexible afternoon and evening shifts.
• Confidential handling of patient information.

Responsibilities

• Greet and welcome patients and visitors in a friendly, professional manner.
• Answer incoming phone calls and route them to the appropriate staff.
• Schedule appointments, verify insurance information, and assist with registration.
• Maintain patient records and ensure accuracy in our systems.
• Coordinate with therapists to manage appointments effectively.
• Handle payment processing and insurance inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services to answer inquiries.
• Demonstrate strong time management to handle multiple tasks.

Skills

Communication skills

Organizational skills

Time management

Multi-tasking

Attention to detail

Customer service experience

Education

High school diploma or equivalent

Job description

At Fusion Physical Therapy Partners, we believe that great things happen when we work together. We are a network of New England-based private practices committed to excellence and driven to continually innovate and improve. We’re reshaping the future of physical therapy and setting new standards for patient care and clinic success.

Sport & Spine Physical Therapy is seeking a highly motivated and detail-oriented individual to join our Portsmouth, NH clinic as a Patient Care Coordinator!

*Hours needed: Monday through Friday 9am-6pm*

About Us

At Sport & Spine Physical Therapy, we believe in fostering an environment where every team member feels valued, supported, and empowered to make a difference. We're not just about filling positions; we're about building careers and relationships that last.

Your Role

As a Patient Care Coordinator at Sport & Spine Physical Therapy, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.

What you'll do:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

About You

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.

Fusion Physical Therapy Partners and our associated clinics are proud to invest in cultures of inclusion and positivity and encourage all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.