Front Desk & Patient Care Concierge

Sport-; Portsmouth (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Sport & Spine Physical Therapy in Portsmouth, NH is seeking a Patient Care Coordinator to be the friendly first point of contact for patients and visitors, schedule appointments, verify insurance, and maintain accurate records.

The role supports therapists and clinicians, handles payments, and helps patients navigate services with confidentiality and professional communication; flexibility for afternoon and evening shifts is required.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Valid driver's license is required.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.

Skills

Organizational skills

Communication skills

Multi-tasking

Attention to detail

Valid driver's license

Education

High school diploma or equivalent

Job description

Sport & Spine Physical Therapy in Portsmouth, NH is seeking a Patient Care Coordinator to be the friendly first point of contact for patients and visitors, schedule appointments, verify insurance, and maintain accurate records.

The role supports therapists and clinicians, handles payments, and helps patients navigate services with confidentiality and professional communication; flexibility for afternoon and evening shifts is required.