Patient Experience Coordinator: Front Desk & Scheduling

Professional Physical Therapy; Andover (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Hospitalization insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Paid time off

Job summary

Professional Physical Therapy in the Northeast is seeking a Patient Care Coordinator who will be the first point of contact for patients, delivering friendly service and ensuring a smooth visit.

You will greet patients, collect copays, schedule appointments, handle inquiries, and maintain accurate records while supporting the team in a fast-paced, patient-centered environment. This role offers competitive hourly pay and strong benefits.

Qualifications

• High school diploma or equivalent.
• Customer service or administrative experience, preferably in healthcare.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Proficient computer skills and ability to learn new software.

Responsibilities

• Greet and check in patients, collecting accurate information.
• Collect copays and patient balances as needed.
• Schedule and manage appointments.
• Answer phone calls and direct inquiries to the right departments.
• Update and maintain patient information.
• Support administrative tasks and data entry.

Skills

Customer service

Administrative support

Interpersonal skills

Communication

Attention to detail

Multitasking

Organizational skills

Computer literacy

Education

High school diploma

Job description

Professional Physical Therapy in the Northeast is seeking a Patient Care Coordinator who will be the first point of contact for patients, delivering friendly service and ensuring a smooth visit.

You will greet patients, collect copays, schedule appointments, handle inquiries, and maintain accurate records while supporting the team in a fast-paced, patient-centered environment. This role offers competitive hourly pay and strong benefits.