Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Gloucester (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health (BILH) is seeking a front desk/clerical professional for its Primary Care office in Massachusetts. You will represent the first impression of the office, delivering exemplary patient services while managing registration, scheduling, co-pays, and billing.

The ideal candidate has at least 1 year in a high-volume customer service role, with strong communication and PC skills. Vaccination against influenza is a condition of employment, and the position offers a competitive

Qualifications

• High School Degree or GED is required.
• At least 1 year of experience in a high-volume customer service-related position.
• Strong customer service skills, strong PC skills, effective written and verbal communication, and the ability to multitask.

Responsibilities

• Handle phone interactions with patients and staff.
• Perform registration and scheduling tasks.
• Collect co-pays and handle billing-related activities.
• Make appointment confirmation calls and communicate clearly with patients.

Skills

Customer service

PC skills

Written and verbal communication

Multitasking

Education

High School Degree or GED

Job description

Beth Israel Lahey Health (BILH) is seeking a front desk/clerical professional for its Primary Care office in Massachusetts. You will represent the first impression of the office, delivering exemplary patient services while managing registration, scheduling, co-pays, and billing.

The ideal candidate has at least 1 year in a high-volume customer service role, with strong communication and PC skills. Vaccination against influenza is a condition of employment, and the position offers a competitive