Patient Care Coordinator — Front Desk & Insurance

Get Virtual Assistant Jobs; Monticello (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Fast Pace Health is seeking a Patient Care Specialist to provide administrative support at the front desk, register patients, and ensure accurate insurance information and payments. The role emphasizes excellent customer service, teamwork, and adherence to compliance standards in a busy clinical setting.

You will handle patient flow, maintain records, and assist with back-office tasks as needed while upholding Fast Pace Health’s commitment to compassionate care and community involvement.

Qualifications

• High School Diploma or equivalent with a current CPR license
• 1 year of customer experience preferred (urgent care experience is a plus)
• Strong front-office computer skills including MS Office and basic typing

Responsibilities

• Greet, register, and discharge patients with excellent customer service
• Verify and update patient demographics and insurance information at registration
• Collect co-pays, deductibles, and Self-Pay amounts accurately at check-in
• Maintain knowledge of Medical Insurance Plans, co-pays, deductibles, and coverage limits
• Coordinate medical records between clinics and providers
• Support back-office clerical tasks and maintain front-desk organization
• Adhere to compliance training and company policies
• Promote a respectful, confidential environment for patients and staff

Skills

Customer service

Communication

Office software

Phone etiquette

Education

HS diploma or equivalent with CPR

Tools

MS Outlook

MS Word

Job description

Fast Pace Health is seeking a Patient Care Specialist to provide administrative support at the front desk, register patients, and ensure accurate insurance information and payments. The role emphasizes excellent customer service, teamwork, and adherence to compliance standards in a busy clinical setting.

You will handle patient flow, maintain records, and assist with back-office tasks as needed while upholding Fast Pace Health’s commitment to compassionate care and community involvement.