Patient Services Coordinator — Care & Scheduling

AdventHealth; Orlando (FL); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking a full-time front desk/customer service associate to provide compassionate patient care and coordinate scheduling and follow-ups. You will communicate with patients, families, and the healthcare team to ensure clear care plans, while maintaining accurate records and a welcoming environment.

The role requires an Associate degree, 2+ years of healthcare front desk experience, and proficiency with MS Office.

Qualifications

• Able to communicate effectively in English with patients, staff, and customers.
• Strong interpersonal and organizational skills in a high-interruption environment.
• Ability to work autonomously while collaborating with clinicians and non-clinical staff.
• Self-motivated, capable of multitasking and adapting to changing demands.
• Mature judgment and ability to handle confidential information per AdventHealth guidelines.

Responsibilities

• Provides compassionate care to patients, families, and care providers.
• Communicates clearly with patients and care teams about care plans and procedures.
• Schedules appointments and coordinates follow-ups for timely care.
• Manages patient inquiries and resolves issues promptly and professionally.
• Educates patients and families about health conditions and treatments.
• Collaborates with the care team for coordinated, comprehensive care.
• Maintains accurate patient records and documentation.
• Monitors progress and adjusts care plans as needed.
• Ensures a clean, welcoming environment for patients and families.
• Provides emotional support to patients and families during care journeys.
• Utilizes technology and medical equipment to enhance patient care.
• Demonstrates empathy, active listening, and problem-solving in all interactions.

Skills

Effective communication

Interpersonal skills

Autonomy

Multi-tasking

Confidential information handling

Proficiency with PC/Office software

Education

Associate

Tools

Microsoft Excel

Microsoft Word

Job description

AdventHealth in Orlando, FL is seeking a full-time front desk/customer service associate to provide compassionate patient care and coordinate scheduling and follow-ups. You will communicate with patients, families, and the healthcare team to ensure clear care plans, while maintaining accurate records and a welcoming environment.

The role requires an Associate degree, 2+ years of healthcare front desk experience, and proficiency with MS Office.