Patient Care Coordinator — Front Desk & Scheduling

Ivy Rehab; Waxhaw (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

PTO accrual and holidays

Online education platform for learning

Job summary

Ivy Health in Waxhaw, NC, is hiring a Patient Coordinator to ensure a welcoming clinic experience. You will handle front-office tasks, patient registration, scheduling, and records management, supporting the clinical team with seamless coordination between patients and staff.

The role emphasizes excellent customer service, accuracy, and teamwork within a growing healthcare network that values inclusion, growth, and patient outcomes.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multitask in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Serve as the first point of contact for patients and families.
• Register patients and manage scheduling to ensure smooth clinic flow.
• Maintain accurate patient records and appointment management.
• Coordinate between patients and the clinical team to support care.
• Provide excellent customer service and a welcoming clinic experience.

Skills

Healthcare admin

Customer service

Time management

Multitasking

Communication

Learning mindset

Tools

Microsoft Office

Job description

Ivy Health in Waxhaw, NC, is hiring a Patient Coordinator to ensure a welcoming clinic experience. You will handle front-office tasks, patient registration, scheduling, and records management, supporting the clinical team with seamless coordination between patients and staff.

The role emphasizes excellent customer service, accuracy, and teamwork within a growing healthcare network that values inclusion, growth, and patient outcomes.