Patient Care & Scheduling Coordinator

Optum; Mansfield Center (CT); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

401k

Stock purchase plan

Job summary

ProHealth Physicians, part of the Optum family, seeks a receptionist to support the care team by greeting patients, scheduling, and handling inquiries in our Connecticut location.

Responsibilities include check-in/out, using EHR (EPIC), balance payments, and protecting patient confidentiality. Strong computer skills and customer service experience are required; bilingual Spanish is a plus.

Qualifications

• 1+ years of receptionist or customer service experience.
• Intermediate level of Microsoft Office skills.
• Bilingual in Spanish is preferred.

Responsibilities

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Skills

Customer service

Microsoft Office

Tools

EPIC

Job description

ProHealth Physicians, part of the Optum family, seeks a receptionist to support the care team by greeting patients, scheduling, and handling inquiries in our Connecticut location.

Responsibilities include check-in/out, using EHR (EPIC), balance payments, and protecting patient confidentiality. Strong computer skills and customer service experience are required; bilingual Spanish is a plus.