Patient Care Coordinator & Front Desk Specialist

Taleo; Torrington (CT); On-site; USD 23,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Incentive programs

Job summary

ProHealth Physicians, part of the Optum family, seeks a patient-focused Medical Receptionist to support front-desk operations in a busy medical office. The role is full-time, Monday–Friday, with hours from 7:00am to 6:00pm depending on the schedule.

You will greet patients, manage check-ins, triage appointment requests, and coordinate with clinicians to ensure timely care. Prior experience in medical reception and familiarity with EHRs are valued.

Qualifications

• High School Diploma/GED required.
• 1+ years receptionist experience.
• Experience with EHR and medical terminology preferred.
• Knowledge of ICD-10 and CPT coding preferred.

Responsibilities

• Schedule and triage appointment requests according to approved protocols.
• Use EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process.
• Monitor reminder calls and reschedule as needed.
• Scan and index documents into the EHR for access before visits.
• Close payment batches and balance cash according to procedures.
• Maintain knowledge of current OSHA and ProHealth policies.
• Support coworkers to ensure smooth office operation.

Skills

Receptionist experience

Customer service

Communication

Medical terminology

Education

High School Diploma/GED

Tools

Electronic Health Records (EHR)

Job description

ProHealth Physicians, part of the Optum family, seeks a patient-focused Medical Receptionist to support front-desk operations in a busy medical office. The role is full-time, Monday–Friday, with hours from 7:00am to 6:00pm depending on the schedule.

You will greet patients, manage check-ins, triage appointment requests, and coordinate with clinicians to ensure timely care. Prior experience in medical reception and familiarity with EHRs are valued.