Patient Care Coordinator - Front Desk & Scheduling

Optum; Plainview (NY); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental

Vision

Life & AD&D Insurance

Short-term disability

Long-Term Disability

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum in Plainview, NY is seeking an Associate Patient Care Coordinator to join our care delivery team. This role supports patient intake, insurance verification, and appointment scheduling while ensuring top-notch service and HIPAA compliance.

You will collaborate with clinicians and front desk staff to maintain accurate records and a smooth patient flow. Responsibilities include collecting patient information, verifying coverage, obtaining signatures, and coordinating referrals.

Qualifications

• High School Diploma or GED.
• 1+ years of computer proficiency (Outlook, Excel, Word).
• 1+ years of customer service or healthcare experience.
• Experience with EPIC electronic health records is a plus.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information.
• Perform insurance verification on the date of service.
• Obtain patient signatures for required documents.
• File, Fax and maintain medical records.
• Confirms and schedule appointments.
• Answering incoming and outgoing telephone calls promptly and courteously.
• Follow the Payment Security policy and procedures according to Optum Medical guidelines.
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments.
• Check In and Check Out patients.
• Ability to maintain and work the front desk in-basket pool.
• Perform referral documentation promptly.
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments.
• Adhere to the standards identified via Sparq regarding Optum Employee Policies.
• Work cohesively with fellow employees to achieve specific team goals.
• Comfortable working in high pace environment.
• Assure the continuity of care through scheduling and tracking systems.
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations.
• Comply with administrative policies to ensure quality of care.
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart.
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements.
• Performs other duties as assigned.

Skills

Computer proficiency

Customer service

Healthcare experience

Education

High School Diploma or GED

Tools

EPIC

Job description

Optum in Plainview, NY is seeking an Associate Patient Care Coordinator to join our care delivery team. This role supports patient intake, insurance verification, and appointment scheduling while ensuring top-notch service and HIPAA compliance.

You will collaborate with clinicians and front desk staff to maintain accurate records and a smooth patient flow. Responsibilities include collecting patient information, verifying coverage, obtaining signatures, and coordinating referrals.