Patient Care Coordinator — Front Desk & Scheduling

Hearing Screening Associates; Morganton, Northern (NC, KY); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, dental, vision, HSA

401K + Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Hearing aids discount

Daycare Flex Spending

Growth opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator in Morganton, NC for full-time, in-person work. You will be the face of our retail clinics, delivering a welcoming patient experience and helping the clinic reach revenue goals by attracting new patients and managing administrative tasks.

The role requires 1–2 years of customer service or healthcare-related experience, a high school diploma or GED, and strong communication and organizational skills.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1–2 years of customer service, administrative, or healthcare experience.
• Excellent communication and interpersonal abilities.
• Strong organizational and multitasking capabilities.

Responsibilities

• Welcome patients and maintain high level of customer service.
• Handle 50-75 inbound/outbound calls per day.
• Schedule and confirm patient appointments.
• Process insurance information and payments.
• Manage hearing aid supplies inventory and office supplies.
• Uphold HIPAA standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management

Tech-savvy

Education

High school diploma or GED

College degree preferred

Tools

EMR software

Scheduling software

Job description

HearingLife is seeking a Patient Care Coordinator in Morganton, NC for full-time, in-person work. You will be the face of our retail clinics, delivering a welcoming patient experience and helping the clinic reach revenue goals by attracting new patients and managing administrative tasks.

The role requires 1–2 years of customer service or healthcare-related experience, a high school diploma or GED, and strong communication and organizational skills.