Patient Care Coordinator — Front Desk & Scheduling

Ottobock; Madison Heights (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

DailyPay

401k match up to 3.5%

Company-paid life insurance policy

Generous Paid Time Off

7 Company holidays

Floating holidays

Job summary

Ottobock is seeking an on-site Patient Care Coordinator for our Madison Heights clinic. You will greet patients, manage scheduling and documentation, and help move patients through visits with confidence and independence.

This rotating 4/10 schedule runs Monday through Friday. You will perform front desk duties, verify insurance, obtain medical documentation, communicate with patients and providers, and ensure HIPAA compliance.

Qualifications

• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.

Responsibilities

• Provide front desk administrative support by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform initial insurance verification and assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Skills

Communication

Interpersonal skills

Organizational skills

Analytical skills

Time management

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Ottobock is seeking an on-site Patient Care Coordinator for our Madison Heights clinic. You will greet patients, manage scheduling and documentation, and help move patients through visits with confidence and independence.

This rotating 4/10 schedule runs Monday through Friday. You will perform front desk duties, verify insurance, obtain medical documentation, communicate with patients and providers, and ensure HIPAA compliance.