Patient Care Coordinator | Clinic Scheduling & Support

OTTO BOCK PATIENT CARE LLC; Detroit (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Dental

HSA with employer contribution

Flexible spending account options

Company-paid life insurance policy

Generous Paid Time Off

7 Company holidays

Floating holidays

DailyPay

100% company-paid short & long-term di

Job summary

Otto Bock Patient Care, LLC in Detroit, MI is seeking an on-site Patient Care Coordinator to join our Clinical team. You will manage front-desk activities, scheduling, insurance verifications, and patient communications to ensure smooth visits and accurate documentation.

The role emphasizes excellent organization, strong interpersonal skills, and knowledge of Medicare/Medicaid processes. This full-time position offers comprehensive benefits and on-site work.

Qualifications

• MS Office proficiency and database familiarity.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Office admin experience, preferably in medical/therapy office.
• Knowledge of Medicare/Medicaid preferred.
• Insurance verification experience.
• Customer service experience.

Responsibilities

• Provide administrative support at the front desk by answering calls, taking messages, routing to appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive excellent service and concerns are resolved.
• Communicate courteously with patients regarding scheduling, financial responsibility, documentation via live/phone/fax/email.
• Obtain medical documentation from physicians and other providers as applicable.
• Perform initial insurance verification and assist in securing authorizations.
• Create patient accounts in the Medical Record system.
• Light shipping/receiving of medical devices and components.
• Maintain a clean office environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Skills

MS Office

Communication

Interpersonal skills

Time management

Customer service

Education

High School Diploma

Job description

Otto Bock Patient Care, LLC in Detroit, MI is seeking an on-site Patient Care Coordinator to join our Clinical team. You will manage front-desk activities, scheduling, insurance verifications, and patient communications to ensure smooth visits and accurate documentation.

The role emphasizes excellent organization, strong interpersonal skills, and knowledge of Medicare/Medicaid processes. This full-time position offers comprehensive benefits and on-site work.