Patient Care & Scheduling Specialist

Ottobock; Detroit (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

DailyPay

401k match up to 3.5%

Company-paid life insurance

Generous Paid Time Off

7 Company holidays

Floating holidays

Job summary

Ottobock is seeking an on-site Patient Care Coordinator for our Detroit, MI clinic. You will greet patients, manage scheduling and documentation, and help patients move through visits with confidence and independence.

Responsibilities include front desk support, insurance verification, and coordinating medical documentation while maintaining a clean, compliant office environment. Experience in medical office administration is preferred, with strong organizational and communication skills

Qualifications

• MS Office proficiency and databases are required.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and time management abilities are needed.
• High school diploma or equivalent is required.
• Experience in an office administrative management role, preferably in a medical/dental/therapy setting.
• Knowledge of Medicare and Medicaid is preferred.
• Insurance verification experience is a plus.

Responsibilities

• Provide front desk administrative support including answering phones and routing messages.
• Assist with scheduling patient appointments and modify schedules as needed.
• Ensure customers receive excellent service and concerns are resolved.
• Communicate scheduling, financial responsibility, and documentation with patients via live/phone/fax/email.
• Obtain medical documentation from physicians and hospitals as applicable.
• Perform initial insurance verification and assist with authorizations for patient cases.
• Create patient profiles in the Medical Record system.
• Light shipping/receiving of medical devices and maintain a clean office.
• Process cash payments and uphold HIPAA compliance.

Skills

MS Office

Communication

Organization

Time management

Interpersonal skills

Insurance verification

Education

High school diploma or equivalent

Tools

Databases

Job description

Ottobock is seeking an on-site Patient Care Coordinator for our Detroit, MI clinic. You will greet patients, manage scheduling and documentation, and help patients move through visits with confidence and independence.

Responsibilities include front desk support, insurance verification, and coordinating medical documentation while maintaining a clean, compliant office environment. Experience in medical office administration is preferred, with strong organizational and communication skills