Patient Care Coordinator

OTTO BOCK PATIENT CARE LLC; Madison Heights (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Dental

HSA with employer contribution

FSA options

Company-paid life insurance

Paid Time Off

Company holidays

Floating holidays

DailyPay

Disability coverage

401k match

Job summary

Otto Bock Patient Care, LLC in Madison Heights, MI is seeking an on-site Patient Care Coordinator (PCC) to greet patients, manage scheduling, and ensure documentation flows smoothly. This full-time, on-site role operates on a rotating 4/10 schedule Monday through Friday, supporting the Clinical department in delivering seamless patient experiences.

Responsibilities include front desk support, appointment scheduling, verification of insurance, data entry in the Medical Record system, and basic

Qualifications

• High school diploma or equivalent required.
• Proficient using MS Office and database systems.
• Excellent communication and organizational abilities.
• Experience in customer service or front-desk roles is valued.
• Knowledge of Medicare/Medicaid is preferred.

Responsibilities

• Provide front desk support and greet patients.
• Schedule or modify patient appointments.
• Verify insurance information and assist with authorizations.
• Enter data into the Medical Record system accurately.
• Assist with light shipping/receiving of medical devices.
• Maintain a clean, organized office environment.

Skills

MS Office

Databases

Strong communication

Organizational skills

Time management

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

• Company: Otto Bock Patient Care, LLC


• Department: Clinical


• Location: Madison Heights, MI


• Type of position: Full-time


• Remote possible: On-site


• Job ID: 8637

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics and orthotics in Michigan.We are committed to improving the lives of our patients and to day, as part of Ottobock.care, we continue that legacy-combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You're becoming part of a movement that is redefining what's possible in patient care.

We are currently looking for an on-site Patient Care Coordinator (PCC) at our Madison Heights, MI clinic. Our PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence. This is a rotating 4/10 schedule between Monday and Friday.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.


• Assist with scheduling or modifying patient appointments.


• Ensure customers receive the best service possible and concerns are satisfactorily resolved.


• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.


• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.


• Perform initial insurance verfication and assist in securing insurance authorizations for patient cases as needed.


• Create patient account profile in the Medical Record system.


• Perform light shipping and receiving of medical device products and components.


• Maintain a clean office work environment.


• Accept cash payments from patients as appropriate.


• Comply with Corporate Compliance and HIPAA responsibilities.


• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.


• Strong communication and interpersonal skills.


• Excellent organizational, analytical, and time management skills


• High school diploma or equivalent.


• Office administrative management experience, preferably in a medical/dental/therapy office.


• Knowledge of Medicare, Medicaid preferred.


• Insurance verification experience.


• Customer service experience.

Benefits

• Medical


• Vision


• Dental


• Health savings accounts with employer contribution


• Flexible spending account options


• Company-paid life insurance policy


• Generous Paid Time Off


• 7 Company holidays


• Floating holidays


• DailyPay


• 100% company-paid short & long-term disability


• 401k match up to 3.5%