Patient Care Coordinator: Front Desk & Scheduling Pro

Ottobock SE & Co. KGaA; Madison Heights (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Generous paid time off

7 company holidays

Floating holidays

DailyPay

100% company-paid short & long-term disability

Job summary

A healthcare provider in Madison Heights, MI, is seeking a Patient Care Coordinator to provide essential administrative support at the front desk. The ideal candidate will assist in scheduling patient appointments, manage communication with patients, and ensure compliance with healthcare regulations. Strong communication, organizational, and technical skills are required, along with experience in a medical office. This role offers a dynamic work environment with a strong commitment to patient care.

Qualifications

• Experience in office administrative management, preferably in a medical/dental/therapy office.
• Knowledge of Medicare and Medicaid preferred.
• Experience in insurance verification.

Responsibilities

• Provide administrative support at the front desk by answering telephones and routing calls.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible.
• Communicate courteously and professionally with patients.
• Obtain medical documentation from relevant healthcare providers.
• Perform initial insurance verification and assist in securing authorizations.
• Create patient account profiles in the Medical Record system.
• Perform light shipping and receiving of medical device products.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.

Skills

Strong communication and interpersonal skills

Proficient in MS Office and databases

Excellent organizational skills

Analytical skills

Time management skills

Education

High school diploma or equivalent

Job description

A healthcare provider in Madison Heights, MI, is seeking a Patient Care Coordinator to provide essential administrative support at the front desk. The ideal candidate will assist in scheduling patient appointments, manage communication with patients, and ensure compliance with healthcare regulations. Strong communication, organizational, and technical skills are required, along with experience in a medical office. This role offers a dynamic work environment with a strong commitment to patient care.