Patient Care & Scheduling Champion

AEG Vision; Round Rock (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Round Rock, TX seeks a Patient Care Coordinator to manage front desk operations, patient flow, and care team coordination. You will greet patients, manage schedules, verify insurance, and entry patient data in the EMR to ensure a smooth visit.

The role emphasizes proactive communication, high-quality service, and collaboration across clinical and optical teams to support a positive patient experience.

Qualifications

• High school diploma or equivalent is required.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail.
• Clear communication and patient-centered service focus.
• Ability to work collaboratively across teams and maintain confidentiality.

Responsibilities

• Greet patients, customers, and vendors; be the main contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule appointments and optimize provider calendars; handle cancellations and reschedules.
• Send confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Explain coverage and patient financial responsibility clearly.
• Prepare patient charts and documents before visits.
• Enter charges, collect co-pays, and support billing in EMR.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and adjust schedules to minimize bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recall and reactivation outreach.
• Maintain a clean, organized front office; perform other duties as assigned.

Skills

Organizational skills

Communication skills

Interpersonal skills

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

EMR

Job description

AEG Vision in Round Rock, TX seeks a Patient Care Coordinator to manage front desk operations, patient flow, and care team coordination. You will greet patients, manage schedules, verify insurance, and entry patient data in the EMR to ensure a smooth visit.

The role emphasizes proactive communication, high-quality service, and collaboration across clinical and optical teams to support a positive patient experience.