Patient Care Coordinator — Front-Desk & Care Team Leader

AEG Vision; Omaha (NE); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and coordination across care teams. You will greet patients, verify insurance, enter demographics, and schedule appointments to ensure a smooth patient experience.

This full-time, on-site role requires strong organization, clear communication, and teamwork to support efficient daily operations in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails or digital communications.
• Schedule patient appointments and support provider schedule optimization, including reschedules and same-day fill opportunities.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR accurately.
• Prepare patient charts and documentation in advance of visits to support flow.
• Collect and document charges, co-pays, and payments in EMR; monitor balances and submissions.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to avoid bottlenecks.

Skills

Communication

Organization

Multitasking

Confidentiality

Team collaboration

Education

High school diploma or equivalent

Tools

EMR

Job description

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and coordination across care teams. You will greet patients, verify insurance, enter demographics, and schedule appointments to ensure a smooth patient experience.

This full-time, on-site role requires strong organization, clear communication, and teamwork to support efficient daily operations in a fast-paced setting.