Patient Care Coordinator & Front Desk Specialist

Optum; Marysville (WA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Job summary

Optum in Marysville, WA is seeking an Associate Patient Care Coordinator to organize daily clinic activities and patient paperwork, serving as the first point of contact for inquiries and ensuring smooth patient flow.

Responsibilities include greeting patients, verifying insurance, obtaining signatures and IDs, scheduling appointments, and maintaining an organized work area while delivering high-quality customer service in a Lean environment.

Responsibilities

• Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• Schedule and coordinate all patient appointments as directed
• Maintain an organized and clean work area, free of clutter
• Prepare all documentation and records with accuracy as directed or necessary for the patient's care
• Meet or exceed the performance measures established by the Practice Management Dept.
• Follow established policy and procedures related to the position
• Participate and contribute to a team-based environment
• Maintain a team supportive attendance record
• Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization
• Follow OSHA/WISHA (including usage of PPE) guidelines
• Follow HIPAA regulations
• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
• Ability to cover other offices as needed
• Performs other duties as assigned

Job description

Optum in Marysville, WA is seeking an Associate Patient Care Coordinator to organize daily clinic activities and patient paperwork, serving as the first point of contact for inquiries and ensuring smooth patient flow.

Responsibilities include greeting patients, verifying insurance, obtaining signatures and IDs, scheduling appointments, and maintaining an organized work area while delivering high-quality customer service in a Lean environment.