Patient Care Coordinator - Front Desk & Scheduling

Jobtome; Bothell (WA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental & Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

UnitedHealth Group's Optum unit is hiring an Associate Patient Care Coordinator in Everett, WA. This role handles front-desk interactions, patient data collection, insurance verification, scheduling, and care coordination while upholding HIPAA and OSHA guidelines.

The position requires high school diploma and 1+ years in customer service or healthcare, with willingness to travel between locations and work a flexible 40-hour week. Benefits include comprehensive medical and retirement plans.

Qualifications

• 1+ years of computer proficiency experience using Microsoft Outlook, Excel, and Word.
• 1+ years of customer service or Healthcare experience.
• Ability to travel to other locations for coverage purposes and work flexible schedule.

Responsibilities

• Greet customers into practice and provide instruction/direction in person or on the phone.
• Obtain accurate patient information (name, address, insurance).
• Perform insurance verification on the date of service.
• Follow payment security policy and procedures per Optum guidelines.
• Answer incoming calls courteously and manage messages.
• Maintain a work queue and complete pending actions like insurance eligibility.
• Obtain patient signatures for documents and upload valid IDs and insurance cards.
• Schedule and coordinate all patient appointments as directed.
• Keep work area organized and clean.
• Prepare documentation for patient care and meet performance measures.
• Follow established policies and participate in a team-based environment.
• Cover other offices as needed and perform other duties as assigned.

Skills

Customer service

Communication

Time management

Teamwork

Education

High School Diploma/GED

Tools

Epic EMR

Microsoft Outlook

Excel

Job description

UnitedHealth Group's Optum unit is hiring an Associate Patient Care Coordinator in Everett, WA. This role handles front-desk interactions, patient data collection, insurance verification, scheduling, and care coordination while upholding HIPAA and OSHA guidelines.

The position requires high school diploma and 1+ years in customer service or healthcare, with willingness to travel between locations and work a flexible 40-hour week. Benefits include comprehensive medical and retirement plans.