Patient Experience Coordinator — Front Desk & Scheduling (Benefits)

Professional Physical Therapy; New York (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

Life insurance

401k

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional Physical Therapy in New York is seeking a Patient Care Coordinator to be the first point of contact, delivering exceptional customer service and a positive patient experience. You will welcome patients, answer calls, and schedule appointments in a fast-paced clinical setting.

The role requires a high school diploma, strong communication skills, and proficiency with computer systems. A comprehensive benefits package accompanies this full-time position.

Qualifications

• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients.
• Answer phones.
• Schedule patient appointments.
• Complete new patient registration and data entry.
• Discuss insurance benefits, authorization requirements and payment responsibilities.
• Collect patient balances (copay/deductible/coinsurance).
• Perform standard day-to-day clinical administrative responsibilities.

Skills

Interpersonal communication

Attention to detail

Multitasking

Computer literacy

Education

High school diploma or equivalent

Job description

Professional Physical Therapy in New York is seeking a Patient Care Coordinator to be the first point of contact, delivering exceptional customer service and a positive patient experience. You will welcome patients, answer calls, and schedule appointments in a fast-paced clinical setting.

The role requires a high school diploma, strong communication skills, and proficiency with computer systems. A comprehensive benefits package accompanies this full-time position.