Patient Care Coordinator — Front Desk & Patient Experience

US Eye; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye in Charleston, SC is seeking a Patient Care Representative to serve as the first and last contact for patients, ensuring a friendly and efficient experience. The role supports scheduling, check-in/check-out processes, and basic administrative duties to maintain smooth clinic operations.

US Eye provides a patient-centric environment with opportunities to work across a network offering ophthalmology, optometry, dermatology and facial surgery services.

Qualifications

• High school diploma required.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Provide a pleasant, and prompt check-in experience for all patients by verifying information and assisting with questionnaires and forms.
• Print daily team/physician schedules and monitor the appointment calendar for the day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pickup as needed.
• Disseminate pertinent information using telephone systems and computer software as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and safe workspace for patients and staff.
• Complete appointment confirmation calls based on the patient schedule.
• Collect co-pays and balances during check-out; process payments as needed.
• Fill out essential reports and forms; perform additional administrative tasks.
• Demonstrate knowledge of materials, methods, instruments, and equipment.
• Follow oral and written instructions; multi-task in a fast-paced environment.

Skills

Customer service

Multi-tasking

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

US Eye in Charleston, SC is seeking a Patient Care Representative to serve as the first and last contact for patients, ensuring a friendly and efficient experience. The role supports scheduling, check-in/check-out processes, and basic administrative duties to maintain smooth clinic operations.

US Eye provides a patient-centric environment with opportunities to work across a network offering ophthalmology, optometry, dermatology and facial surgery services.