Patient Care Concierge & Scheduling

Center For Sight; Kitty Hawk (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye is seeking a Patient Care Representative to serve as the first and last point of contact for patients at the Kitty Hawk, NC location. The role emphasizes courtesy, attentiveness, and organization to enhance the patient experience.

Responsibilities include greeting patients, verifying information, scheduling, handling co-pays, and providing general administrative support in a fast-paced eye care environment.

Qualifications

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Associate’s degree (preferred).
• Must be able to work under pressure and respond to patient requests in a positive manner.

Responsibilities

• Greet and direct all patients, visitors, and staff on entry.
• Check-in patients promptly and verify information.
• Print daily schedules and manage appointment flow.
• Assist walk-in patients and scheduling inquiries.
• Handle co-payments and checkout processes.
• Maintain orderly workspace and ensure safety.
• Complete required reports and forms.
• Provide additional administrative support as needed.

Skills

Customer service basics

Multitasking

Office software

Education

High school diploma

Associate’s degree (preferred)

Tools

Microsoft Office

Job description

US Eye is seeking a Patient Care Representative to serve as the first and last point of contact for patients at the Kitty Hawk, NC location. The role emphasizes courtesy, attentiveness, and organization to enhance the patient experience.

Responsibilities include greeting patients, verifying information, scheduling, handling co-pays, and providing general administrative support in a fast-paced eye care environment.