Patient Experience Coordinator

US Eye; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye is seeking a Patient Care Representative in Charleston, SC. You will be the first and last point of contact for patients, delivering friendly, professional service and helping ensure a positive experience.

You will greet patients, verify information, manage scheduling, collect payments, and support front-desk operations with a variety of administrative tasks to smooth the patient journey.

Qualifications

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests positively.
• Associate’s degree preferred.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with questions.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pickup as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed.

Skills

Customer service

Education

High school diploma

Associate’s degree (preferred)

Tools

Microsoft Office

Job description

US Eye is seeking a Patient Care Representative in Charleston, SC. You will be the first and last point of contact for patients, delivering friendly, professional service and helping ensure a positive experience.

You will greet patients, verify information, manage scheduling, collect payments, and support front-desk operations with a variety of administrative tasks to smooth the patient journey.