Patient Care Concierge

US Eye; Summerville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye is seeking a Patient Care Representative to join our team in Summerville, SC. You will be the first and last contact for patients, handling check-ins, scheduling inquiries, and ensuring a welcoming, organized front desk environment.

The role requires professionalism, accuracy, and the ability to multi-task in a busy clinic setting. Responsibilities include verifying information, managing schedules, collecting co-pays, and supporting administrative tasks.

Qualifications

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Skills

Customer service

Microsoft Office

Multi-tasking

Time management

Education

High school diploma

Job description

US Eye is seeking a Patient Care Representative to join our team in Summerville, SC. You will be the first and last contact for patients, handling check-ins, scheduling inquiries, and ensuring a welcoming, organized front desk environment.

The role requires professionalism, accuracy, and the ability to multi-task in a busy clinic setting. Responsibilities include verifying information, managing schedules, collecting co-pays, and supporting administrative tasks.