Patient Care Coordinator - Front Desk, Fast-Paced Clinic

Colorado In Motion; Menifee (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

Paid time off

401(k) with employer match

Onboarding & growth opportunities

Collaborative team culture

Job summary

All Star Physical Therapy through Confluent Health seeks a Care Coordinator to greet patients, manage front desk operations, schedule appointments, verify insurance, and handle calls. You will help patients navigate referrals and maintain accurate records in a fast-paced clinic setting.

No healthcare background is required; training is provided. The role offers a stable schedule Mon–Fri, with competitive hourly pay and benefits. Join a supportive team committed to patient experience.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role such as retail, hospitality, call center, medical reception, or similar.
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism.
• Basic computer proficiency: comfortable learning new systems, scheduling software, emails, and spreadsheets.
• No prior medical experience required — we provide comprehensive training including EMR navigation and scheduling workflows.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals and help patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, managing waitlists, and following up on future visits.
• Collect copays, balances, and other payments accurately and professionally, including basic reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Multitasking

Phone communication

Attention to detail

Education

High School Diploma or GED

Job description

All Star Physical Therapy through Confluent Health seeks a Care Coordinator to greet patients, manage front desk operations, schedule appointments, verify insurance, and handle calls. You will help patients navigate referrals and maintain accurate records in a fast-paced clinic setting.

No healthcare background is required; training is provided. The role offers a stable schedule Mon–Fri, with competitive hourly pay and benefits. Join a supportive team committed to patient experience.