Patient Care Concierge & Clinic Experience Lead

Star-Physical-Therapy; Alamo (TN); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Bonus Rewards Program

Medical, Dental, Vision and Basic Life

Flexible Spending Accounts

Health Savings Accounts

Generous Paid Time Off

6 paid holidays

401(k) matching

Supplemental Life, Short- & Long-Term 

Health & Wellness Program

Employee Assistance Program

Voluntary Benefits

Job summary

STAR Physical Therapy is seeking a Patient Care Coordinator to be the voice and face of our clinics. You will handle patient check-in, scheduling, and insurance verification while delivering friendly, professional customer service.

As the first point of contact, you will collaborate with clinicians and staff to ensure smooth daily operations and a welcoming environment across our Tennessee locations.

Qualifications

• 1+ years of medical office receptionist experience.
• Proficient with Microsoft Office; familiarity with EMR software.
• Understanding of Medical Insurance Verification & Authorization.

Responsibilities

• Serve as the first point of contact for patients and customers.
• Provide excellent customer service and effective communication with staff, physicians, patients, and insurers.
• Maintain orderly reception, treatment, and storage areas.

Skills

Customer service

Communication

Administrative tasks

Medical office experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR software

Raintree

Job description

STAR Physical Therapy is seeking a Patient Care Coordinator to be the voice and face of our clinics. You will handle patient check-in, scheduling, and insurance verification while delivering friendly, professional customer service.

As the first point of contact, you will collaborate with clinicians and staff to ensure smooth daily operations and a welcoming environment across our Tennessee locations.