Patient Care Coordinator

BE Fit Physical Therapy; Hanover (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off + 6 paid holidays

Medical, dental, and vision insurance

Disability insurance

Job summary

BE Fit Physical Therapy in the Upper Valley region of Vermont and New Hampshire seeks a Patient Care Coordinator in Hanover, NH. You will be the first contact for patients, scheduling appointments, verifying insurance, and assisting with registrations to ensure a smooth visit.

Ideal candidates have strong communication and organizational skills, the ability to multitask, and a friendly, professional demeanor. A high school diploma is required; healthcare experience is a plus.

Qualifications

• High school diploma or equivalent.
• Previous experience in a medical receptionist or customer service role is preferred but not required.
• Strong communication and organizational skills with ability to multitask and interact professionally with patients.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Answer incoming calls and route to appropriate staff.
• Schedule appointments and verify insurance information.
• Assist with patient registration and maintain accurate records.
• Coordinate with clinicians to manage patient appointments.
• Handle payment processing and inquiries with confidentiality.
• Maintain knowledge of clinic services to answer patient questions.
• Demonstrate strong time management to handle multiple tasks.

Skills

Excellent communication

Strong organizational skills

Ability to multitask

Interpersonal skills

Education

High school diploma or equivalent

Tools

Google Docs

Job description

BE Fit Physical Therapy, serving the Upper Valley region of Vermont and New Hampshire, provides individualized, one-on-one care focused on orthopedic and sports rehabilitation. Our team is dedicated to helping patients stay active and achieve their goals through high-quality, personalized treatment. We foster a collaborative, growth-oriented environment where clinicians can build meaningful relationships and make a lasting impact every day.

BE Fit Physical Therapy is a leading outpatient practice serving the Upper Valley region of Vermont and New Hampshire. Our team is passionate about helping patients move better, feel stronger, and stay active through personalized, one-on-one care rooted in orthopedic and sports rehabilitation. Our team in Hanover, NH and White River Junction, Vermont is seeking a highly motivated and detail-oriented individual to join our clinic as a Patient Care Coordinator!

*Hours needed: Monday - Friday 8am - 6pm, flexibility for varied coverage within those hours*

Your Role

As a Patient Care Coordinator at BE Fit Physical Therapy, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.

Why Join BE Fit Physical Therapy?

BE Fit Physical Therapy is a proud member of Fusion Physical Therapy Partners . For you, this means you'll enjoy the close-knit culture and clinician-led environment of a PT-owned private practice with the added support, resources, and career opportunities that come with a larger network.

What you'll do:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

What we offer:

• 401(k) with company match
• Paid time off + 6 paid holidays
• Medical, dental, and vision insurance
• Disability insurance

About You:

• High school diploma or equivalent.
• Previous experience in a medical receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal in person and by phone, to interact professionally with patients and internal staff.
• Strong computer skills with knowledge of google docs or similar is preferred.
• Valid driver's license.
• Ability to work flexible afternoon and some evening shifts.

At BE Fit Physical Therapy, we invest in a culture of inclusion and positivity and encourage all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.