Patient Care Coordinator: Front Desk & Admissions

Taleo; Maine; On-site; USD 33,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Northern Light Health in Maine is seeking an Associate Patient Care Coordinator. This role handles patient intake, registers demographics, coordinates with departments, and ensures accurate and timely data entry in the hospital system.

You will join a 24/7 department, receive paid training, and grow with a compassionate team in a statewide health system that emphasizes caring, connecting, and growing together.

Qualifications

• High School Diploma/GED
• 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role or call center environment
• Intermediate level of proficiency with Google & Microsoft Office products
• Ability to work full time, 40 hours/week, within a variety of day, evening and night shifts to support a 24/7 department
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements.
• Must be 18 years of age or older
• Preferred Qualifications: 1+ years of registration experience in a hospital or medical setting
• Preferred Qualifications: Working knowledge of insurance policies and procedures and patient care settings
• Preferred Qualifications: Understanding of medical terminology

Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Maintains a safe environment complying with NLH policies and procedures; reports directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• May perform other duties upon request

Skills

Customer service

Phone support

Office software proficiency

Communication skills

Education

High School Diploma/GED

Tools

Google Workspace

Microsoft Office

Job description

Northern Light Health in Maine is seeking an Associate Patient Care Coordinator. This role handles patient intake, registers demographics, coordinates with departments, and ensures accurate and timely data entry in the hospital system.

You will join a 24/7 department, receive paid training, and grow with a compassionate team in a statewide health system that emphasizes caring, connecting, and growing together.