Patient Care Coordinator - Elevate Patient Experience

The Eye Site, Meridian; Meridian (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will coordinate appointments, communicate with patients, and ensure smooth transitions throughout visits to deliver high-quality experiences.

This full-time, on-site role requires strong organization, excellent communication, and proficiency with EMR systems. Excellent team collaboration, and a commitment to patient-centered service are essential.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication with patients.

Responsibilities

• Greet patients and act as primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule appointments and optimize provider schedules, including cancellations and rescheduling.
• Send confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and enter patient data accurately in EMR.
• Explain coverage and patient financial responsibilities clearly.
• Prepare patient charts and documentation before visits.
• Record charges and payments in EMR and monitor accounts.
• Run and review reports to ensure billing is up-to-date.
• Coordinate with care teams to ensure smooth transitions during visits.
• Support patient retention through recalls and follow-up.

Skills

Interpersonal skills

Organizational skills

Communication skills

Basic computer literacy

EMR proficiency

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will coordinate appointments, communicate with patients, and ensure smooth transitions throughout visits to deliver high-quality experiences.

This full-time, on-site role requires strong organization, excellent communication, and proficiency with EMR systems. Excellent team collaboration, and a commitment to patient-centered service are essential.